Return Policy

• If customers found some problems about the goods purchased on our website (eg. damaged, wrong products/quantity...etc), after confirm compliance with the return conditions, we guarantee the return of the relevant goods.
• If customers need to arrange for the return of the goods, please contact us by email within 7 days from the date of receipt and provide the order number of the goods, the order date, the reasons for the return and contact details for checking.
• The following conditions will not be arranged for return, please understand:
• Received more than 7 days
• The goods have been opened or used
• Non-product quality issues
• Any free gifts and trial gifts
• Discounted products
• Once the goods purchased have been checked for compliance with the return conditions, we will contact customers to arrange the relevant return procedures. Customers are required to arrange for third-party logistics to return the goods (two-ways) and pay all the shipping cost, including return of the wrong products and also the correct products.
• Due to mistakes made by us, the return of the goods (one-way) will be our responsibility and the return address is subjected to the shipping address shown on the order. For other reasons, customers need to pay all the return shipping cost.
• In case of any dispute, Lemongrass House HK reserves the right of final decision.