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Terms and Conditions

  About Delivery and Payment

  • Once purchase online will enjoy FREE local postal service (Hong Kong only, some districts may require additional charges, and additional postage is required in overseas areas).
  • Each order will be ready and shipped within approximately 3-4 business days.
  • If delivery to the industrial and commercial area by SF Express, only accept "Collect Pay" and it may take 1-3 business days from the date of delivery.
  • If delivery to the residential address by Hong Kong Post (without free local postal service, mail fee is from $4 for regular mail, the charges are based on weight or volume, buyer is responsible for the risk of mailing errors, and registered mail is recommended). It may take 2-6 business days from the date of delivery.
  • If you are unable to receive parcels at home or in the office during the day, you can choose SF Locker service, only accept "Collect Pay". The delivery fee is about $22. The weight must be less than 3kg and the size must meet the requirements of the SF Locker (no more than 45 x 31 x 35cm). It may take 1-3 business days from the date of delivery. The delivery location does not include ICC, Cheung Chau and Mui Wo.
  • If delivery to Macau, please select SF Express, which is charged according to the weight or the dimension of the goods, only accept "Collect Pay" and it may take 2-6 business days from the date of shipment.
  • It is also possible to collect the goods at SF Express Station in Hong Kong Island/Kowloon/New Territories and the charges are based on weight or volume (from about HK$22 and only accept "Collect Pay"). It may take 1-3 business days from the date of shipment. Please refer to SF website http://www.sfexpress.com/hk/tc/others/Contact_Us/SF_store_address/
  • Due to COVID-19, all the China/Macau/Taiwan/Overseas shipment cannot be arranged in this moment until further notice, thank you for the understanding.
  • In order to avoid damage to the goods, when the typhoon signal No. 3 or above is suspended or the red rainstorm warning is in effect, the delivery service may be delayed.
  • During the promotion period, the delivery service may be delayed without further announcement. We will arrange all orders as soon as possible in order of priority. Please understand.
  • If you select Bank Transfer / ATM payment, please complete the payment within 72 hours after ordering, and please keep the receipt and email a copy of the receipt to contact@lemongrasshousehk.com.hk, otherwise the order will be cancelled automatically.