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Terms and Conditions

  About Delivery and Payment

  • Once purchase online will enjoy FREE local postal service (Hong Kong only, some districts may require additional charges, and additional postage is required in overseas areas).
  • Each order will be ready and shipped within approximately 3-4 business days.
  • If delivery to the industrial and commercial area by SF Express, only accept "Collect Pay" and it may take 1-3 business days from the date of delivery.
  • If delivery to the residential address by Hong Kong Post (without free local postal service, mail fee is from $4 for regular mail, the charges are based on weight or volume, buyer is responsible for the risk of mailing errors, and registered mail is recommended). It may take 2-6 business days from the date of delivery.
  • If you are unable to receive parcels at home or in the office during the day, you can choose SF Locker service, only accept "Collect Pay". The delivery fee is about $22. The weight must be less than 3kg and the size must meet the requirements of the SF Locker (no more than 45 x 31 x 35cm). It may take 1-3 business days from the date of delivery. The delivery location does not include ICC, Cheung Chau and Mui Wo.
  • If delivery to Macau, please select SF Express, which is charged according to the weight or the dimension of the goods, only accept "Collect Pay" and it may take 2-6 business days from the date of shipment.
  • It is also possible to collect the goods at SF Express Station in Hong Kong Island/Kowloon/New Territories and the charges are based on weight or volume (from about HK$22 and only accept "Collect Pay"). It may take 1-3 business days from the date of shipment. Please refer to SF website http://www.sfexpress.com/hk/tc/others/Contact_Us/SF_store_address/
  • If delivery to overseas, please select Airmail and pay the delivery fee together with the order. For postage, when we receive the order, we will notify you of the relevant postage and payment instructions by email. Please complete the payment according to the instructions. Delivery will be arranged as soon as possible after receiving all the payment. (Transportation time and postage are different in different regions, please check by email first.)
  • In order to avoid damage to the goods, when the typhoon signal No. 3 or above is suspended or the red rainstorm warning is in effect, the delivery service may be delayed.
  • During the promotion period, the delivery service may be delayed without further announcement. We will arrange all orders as soon as possible in order of priority. Please understand.
  • If you select Bank Transfer / ATM payment, please complete the payment within 72 hours after ordering, and please keep the receipt and email a copy of the receipt to contact@lemongrasshousehk.com.hk, otherwise the order will be cancelled automatically.